Hearing Aid Warranty Explained: What It Covers and How to Keep It Valid

AudiologyOctober 13, 20268 min read

Every Danavox hearing aid from Jordan Hearing & Speech comes with a one-year hearing aid warranty that starts on the date of purchase. It covers manufacturing defects and maintenance, and during that year you have a periodic visit every three months that includes a hearing test (audiogram), programming and free maintenance. It does not cover breakage, misuse, cut wires or hearing aids dropped into liquids, and it depends on one condition: the hearing aids must not be programmed at another hearing centre, and no repair may be attempted by a technician who is not part of our centre.

This guide explains those terms in plain language, shows how to get the most from the three-monthly visits, and lists the habits that keep your warranty valid. It does not add anything to the published terms; the full wording is always on our hearing aids page.

What the hearing aid warranty covers

The warranty has a clear start, a clear length and two things it covers.

Start: the date of purchase. Keep your purchase paperwork somewhere safe, because that date is where the year begins.
Length: one year.
Manufacturing defects: a fault that comes from how the hearing aid was made, rather than from something that happened to it afterwards.
Maintenance: the routine care that keeps a hearing aid working well, carried out by our team.

In everyday terms, a manufacturing defect is a problem you did not cause. If a hearing aid that has been handled and stored normally develops a fault, bring it in and our team will look at it and explain whether the warranty applies. We cannot judge a fault from a description alone, so the device needs to be examined.

The visit every three months

The part of the warranty people most often underuse is the periodic visit. During the warranty year there is a visit every three months, and each one includes:

A hearing test (audiogram). Your hearing is checked again, so the settings can follow your results rather than an older test.
Programming. The audiologist reviews and adjusts the hearing aid settings based on the new results and on what you tell us about daily listening.
Free maintenance. The hearing aids are checked and cleaned by our team.

These visits matter because the first months with hearing aids are when most fine-tuning happens. Sounds you have not heard clearly for a long time can feel unfamiliar, and small adjustments often make the hearing aids more comfortable to wear all day. Our article on programming and fine-tuning explains why follow-up adjustments make such a difference.

How to get the most from each visit

Keep a short listening diary. Note the places where you struggled: family gatherings, the car, the phone, the mosque, meetings or the television.
Bring both hearing aids and your charger or spare batteries. The team can check the whole set, not only the part that seems faulty.
Mention comfort. Soreness, itching or a hearing aid that slips out are worth raising, even if they seem minor.
Mention your own voice. If your voice sounds strange or too loud, say so; it is one of the most common things adjusted at follow-up.
Ask questions about handling. Cleaning, charging, changing domes or wax guards and storing the hearing aids can all be shown again.
Book the next visit before you leave. It is easier to keep the three-monthly rhythm if the next appointment is already in your calendar.

What the warranty does not cover

The published terms list four exclusions:

Breakage
Misuse
Cut wires
Hearing aids dropped into liquids

Some of these exclusions are easy to avoid with simple routines. Put the hearing aids in their case or charger whenever they are out of your ears, keep them away from children and pets, take them out before washing your face or showering, and handle the wire gently when putting them in and taking them out. Make sure your hands are clean and dry before touching them, and keep them in the same place every night so they are not lost or dropped. Our guide to everyday care for your hearing aids covers daily cleaning and storage in more detail. The US National Institute on Deafness and Other Communication Disorders (NIDCD) puts it simply: proper maintenance and care will extend the life of your hearing aid, and earwax and ear drainage can damage it.

If something does happen that is not covered, still contact us. Our team can examine the hearing aid and explain the options; the warranty terms simply mean that this situation is outside what the warranty covers.

The condition that keeps your warranty valid

The warranty has one condition, and it is important to understand it before anything goes wrong:

The hearing aids must not be programmed at another hearing centre.
No repair may be attempted by a technician who is not part of our centre.

In practice, this means:

If the hearing aid stops working, contact us first rather than taking it to a repair shop.
If you travel or spend time away from Muscat, plan around the three-monthly visits and avoid having the hearing aids reprogrammed elsewhere during the warranty year.
Do not try to open the hearing aid or fix it yourself beyond the everyday cleaning and part changes you were shown at the fitting.

After the warranty year

Care does not stop when the year ends. Our after-sales services include programming, fine-tuning, maintenance, follow-up, cleaning, periodic check-ups and home support for patients who are unable to come to the clinic. Ask the team about any service after the warranty year.

Before the year ends, attend your last periodic visit within the warranty, mention anything you have noticed about sound, comfort or battery life, and ask for a copy of your latest audiogram. Keep your purchase paperwork, the model name and your visit dates together in one place, and if a family member helps an older relative with their hearing aids, make sure they know where it is.

Before you contact us about a fault

Many problems that feel like a fault have a simple cause. Before you book, check these common points:

Is the battery charged, or the disposable battery fresh and inserted correctly?
Is the wax guard or dome blocked with wax?
Is the hearing aid switched on and in the right program?
Has it been exposed to heavy sweat or humidity and needs drying and cleaning?

If the hearing aid still sounds weak, distorted or silent after these checks, it is time to bring it in. If your own hearing seems to drop suddenly, especially in one ear, that is not a hearing aid problem: seek urgent medical care the same day.

Frequently asked questions

When does the hearing aid warranty start?

It starts on the date of purchase and lasts one year. Keep your purchase paperwork so that the start date is clear if you need to use the warranty.

What is included in the three-monthly visit?

During the warranty year, each periodic visit includes a hearing test (audiogram), programming and free maintenance. It is a good time to raise any difficulties you have had in daily listening.

Does the warranty cover a hearing aid that fell into water?

No. Hearing aids dropped into liquids are not covered, and neither are breakage, misuse or cut wires. Contact us anyway so our team can examine the hearing aid and explain the options.

Can I have my hearing aids adjusted at another centre during the warranty?

Doing so would affect the warranty. The condition is that the hearing aids are not programmed at another hearing centre and that no repair is attempted by a technician who is not part of our centre.

Book an appointment

If your hearing aid needs a check, or you want to book your next three-monthly visit, you can book an appointment or call or WhatsApp us on +968 9171 8373. Our Danavox hearing aid fitting and follow-up service covers programming, fine-tuning, maintenance and follow-up at our clinic in Bousher, Muscat, opposite Oman Mall.

Sources

NIDCD (NIH) — Hearing aids
Warranty terms as published on the hearing aids page of this site.

This article is general information and does not replace advice from a qualified professional.

Hearing Aid Selection, Fitting, Programming & Follow-up